IT Endpoint Manager

Handle Malware on Scanned Devices

• Click 'Security Sub-Systems' > 'Antivirus' > 'Device List'

• Click the 'Protective Action' button to remove, ignore or quarantine the malware.

Apply actions to ALL malware on selected devices

• Click 'Security Sub-Systems' > 'Antivirus'

• Click the 'Device List' tab

• Click a company name/group on the left to view their devices

Or

• Select 'Show All' on the left menu to view every device enrolled to EM

• Select device(s) with a malware status of 'Infected' using the check-box(es) on the left.

• Click 'Protective Action' above the table and select your desired action:

The actions available depend on the OS of the device chosen:

For Android Devices: 

• Delete - Removes the malicious app 

• Ignore - Ignores malware found by the last scan.The item will be identified as malware again on the next scan. 

For the 'Delete' operation, a notification will be sent to the selected devices to uninstall the app(s):

The notification shows the number of threats which will be removed from the device.

• Touch the alert to view all items which are ready for removal.
  

• Tap on the malware to be removed, confirm the removal in the next dialog and follow the uninstall wizard.

For Windows, Mac OS and Linux Devices 

• Delete - Instructs CCS on the endpoint to clean the malware.  

• If a disinfection routine is available, CCS will disinfect it and retain the original file.

• If a disinfection routine is not available, CCS will delete the application. 

• Quarantine - Moves the malware to quarantine on the device. 

• Click 'Security Sub-Systems' > 'Antivirus' > 'Quarantined Files' to manage quarantined files.  

• Based on their trustworthiness, you can remove them from the device or restore them to their original locations. See View and Manage Quarantined Items for more details.