IT Endpoint Manager

View User Details

• Click 'Users' > 'User List'

The 'User List' interface lets you view and edit user account details at anytime.

View user details

• Click 'Users' > 'User List'

• Click the name of a user

The user details screen opens:

 

• Click the ‘Edit' button if you want to modify the user’s details. See Update Details of a User if you want more help with these settings.

• This area only lets you edit users who were added directly to Endpoint Manager. You cannot edit users that were added via the ITarian portal.

The user details screen also lets you:

• Add a new device for a user

• Apply configuration profiles to devices

• Send password recovery email for users access the EM console

• Generate new password for a user

• Reset two-factor authentication token for a user

• View and manage user devices
  

• View device enrollment tokens generated for users

• View and manage groups to which a user is a member

• Run procedure on user devices

Add new devices for users

• Click 'Users' > 'User List'

• Click the name of a user

• Click 'Enroll Device' at the top of the details interface

The 'Enroll Devices' dialog will open with the user pre-populated. See Enroll User Devices for Management if you need help to complete this process.

Apply Configuration Profiles to user devices

• Click 'Users' > 'User List'

• Click the name of a user

• Click the 'Manage Profiles' button

This will open a list of profiles added to the user's devices. You can add new profiles which will be applied to their devices. See Assign Configuration Profiles to a User Devices for more details.

Send a password recover mail to users

• Click 'Users' > 'User List'

• Click the name of a user

• Click the 'Send Password Recovery Email' button to start the process.

• Note you can only send password emails to users added to Endpoint Manager. This option is not available for users added via the ITarian management portal.
  

The email contains a link which lets the user reset their password:

 

Tip: Alternatively, you can send the password reset mail from the 'User List' interface. Select the user from the list and click 'Send password Recovery Email' at the top.

 

Generate password for a user

• Click 'Users' > 'User List'

• Click the name of a user

• Click 'Change Password' at the top of the details interface

The change password dialog opens. You can generate a new password for the user. The process is explained in more detail in ‘Generate New Password for a User’ section.

Reset two-factor authentication token for a user

• Click 'Users' > 'User List'

• Click the name of a user

• Click ‘Reset 2FA Token’ above

This will start the reset procedure. See 'Reset Two Factor Authentication Token for a User' for more details.

View devices associated with a user

• Click 'Users' > 'User List'

• Click the name of a user

• Click the 'Associated Devices' link

This tab shows all devices enrolled for the user:

Associated Devices - Column Descriptions
Column Header	Description
OS Type	The operating system of the device.
Name	The label of the device as assigned by the user. If no name is assigned, the model number of the device will be used as the name of the device. Click the name of the device to open the 'Summary' screen of the Device Details interface. See 'View Summary Information' for more details.
Active Components	The endpoint security components running on the device. For example, Antivirus, Firewall, Containment etc.
Patch Status	How many OS patches and updates are ready for installation on the endpoint. Patch status is only available for Windows endpoints. Click the number to open the 'Patch Management' tab of the 'Device Details' interface. It allows you to initiate installation of the missing patches. See View and Manage Patches for Windows and 3rd Party Applications for more details.
Company	The customer organization company to which the device was registered.
Last Activity	The date and time at which the device last communicated with the EM server.

View User Tokens

Endpoint Manager generates a unique token for each user when you enroll a device for them. This token is used by the communication client on the device to authenticate the enrollment request to Endpoint Manager. A single token can be used to enroll any number of devices for the same user. A token is valid for 90 days.

The 'User Tokens' interface displays a list of generated user tokens. You can use these tokens to manually enroll device for specific users.

• Click 'Users' > 'User List'

• Click the name of a user

• Click the 'User Tokens' link

 

User Tokens - Column Descriptions
Column Heading	Description
Token	The unique serial number of each enrollment token.
Expiration Date	Date till which the token is valid. Users can enroll devices using the same token until expiry.
Days left	How many days remain until the token expires.

View and manage user groups to which the user belongs

• Click 'Users' > 'User List'

• Click the name of a user

• Click the 'Groups' tab to view all groups to which the user belongs:

Groups - Column Descriptions
Column Header	Description
Group Name	The label of the user group. Click the group name to open the 'Group Details' interface. See Edit a User Group for more details.
Number of Users	The total count of users in the group.
Created By	The administrator who added the group. Click the name to open the 'User Details' interface of the administrator.
Created	The date and time at which the group was created.