IT Endpoint Manager

View the Files on a Device

• The 'File List' tab shows executable files found on a device along with their trust rating.

View files on a Windows device

• Click 'Devices' > 'Device List'

• Click the 'Device Management' tab above the control buttons

• Select a company or group on the left to view only their devices

Or

• Select 'Show all' on the left to view every device enrolled to EM
  

• Click the name of a Windows device then select the 'File List' tab:

 

File List - Table of Column Descriptions
Column Heading	Description
File Name	The label of the executable file or application.
File Path	The installation location of the application at the endpoint. Click the  icon to copy the path to the clipboard.
file Hash	The SHA1 hash value of the executable file. Click the  icon to copy the hash value to the clipboard.
Size	The size of the executable file.
Comodo Rating	The trust rating of the file as per the Comodo File Look-up service, reported by the CCS installations at the endpoints
Admin Rating	The trust rating of the file as manually set by the administrator, if any.

Comodo Client Security monitors all file activity on a Windows endpoint. New executables are scanned against the Comodo files database and rated as 'Unrecognized', 'Trusted' or 'Malicious'. You can configure this behavior in the 'File Rating settings' section of the configuration profile applied to the device. See File Rating settings in Create a Windows Profile for more details.

Unrecognized Files

Files that could not be identified as 'Trusted' or 'Malicious' by Comodo Client Security (CCS) are reported as 'Unrecognized' to Endpoint Manager. You can review these files and manually rate them as 'Trusted' or 'Malicious' if required.

• The rating you set is purely a local trust rating for the file. It does not affect the global rating set by Comodo.

• The 'Valkyrie' section of a profile lets you auto-upload unknown files to the cloud for behavior analysis. See Valkyrie Settings for more details

Background Not: Valkyrie is a file verdicting service that tests unknown files with a range of static and dynamic checks. The results of these tests produce a trust verdict on the file. This verdict can be viewed in the 'Windows File List' > 'Valkyrie Processed Files' tab. See View List of Valkyrie Analyzed Files for more details.

Trusted Files

Files are identified as trusted in the following ways:

• Cloud-based file lookup service (FLS) - Whenever a file is accessed, Comodo Client Security (CCS) checks the file’s reputation on Comodo's online file database. It also consults the local list of trusted vendors.

The file is classed as trusted if:

• The app is from a vendor with a 'Trusted' status in the local vendor list in CCS

• The app trusted is on Comodo’s online file database (aka, it is whitelisted)

• Admin rating - Admins can assign a 'Trusted' rating to files from the Application Control interface

• User Rating - Users can assign a 'Trusted' rating to files at the local CCS installation in two ways:

• In response to an alert. If an executable is unknown then it may generate a HIPS alert on the local endpoint. Users could choose 'Treat this as a Trusted Application' at the alert

• The user can assign 'Trusted' rating to any file from the 'File List' interface.

CCS creates a hash of all files assigned 'Trusted' status by the user. In this way, even if the file name is changed later, the file will retain its trusted status as the hash remains same. This is particularly useful for developers who are creating new applications that, by their nature, are unknown to the Comodo safe list.

Malicious Files

Files identified as malicious by the File Look-Up Service (FLS) will not be allowed to run by default. These files are reported as malware to EM.

The File List screen

Possible file ratings are 'Unrecognized', 'Trusted' or 'Malicious'. Administrators can manually set the file rating at their discretion.

• Files rated as 'Trusted' are allowed to run.

• Files rated as 'Malicious' are quarantined and not allowed to run.

• Files rated as 'Unrecognized' are run inside the container - an isolated operating environment. Contained applications are not permitted to access files or user data on the host machine.

Any ratings set by the administrator are propagated to all enrolled endpoints.

Admins can also view a history of purged files. Purged files are those which existed on devices at one point in time, but are not currently present on any device. To view these files, apply the filter named 'Show Purged Files'. See the explanation of Filter Options given below.

Tip: if you wish to see all files across all managed devices, please view the 'Applications' and 'Application Control' interfaces. See the sections 'Applications > Mobile Applications' to view applications in mobile devices.

Sorting, Search and Filter Options

• Click any column header to sort items in alphabetical order

• Click the funnel icon  to open more filter options

• Use the check-boxes to show or hide purged, non-executable, hidden or unrecognized files

• Use the search fields to filter by file name, file path or SHA1 hash value. You can also filter by file size and the number of devices on which the file is present

• Use the drop-down boxes to filter items by Comodo and/or admin rating

• Clear any search filters and click 'OK' to display all items again.

You can use any combination of filters simultaneously to search for specific apps.

Manage Applications

The 'File List' interface allows you to:

• View the details of files in the list

• View Process Activities of a File

• Assign Admin rating to a file

• Hide/Display selected files in the list

• Export the list of selected files to a CSV file

• Remove files from the list

View file details

• Simply click on a file in the list or select a file and click 'File Details' at the top.

• The File Details screen contains two tabs:

• File info - Shows basic file details and the devices on which the file is present. You can also change the trust rating of the file in this area.

• Device List - Displays the list of managed Windows devices on which the file is discovered. The 'Device List' interface also allows you to view the process activities of the file in respective devices.

File info

• The file info screen shows file name, installation path, file type, version, size, hash values and the date the file was first encountered. The screen also shows the file's trust rating and the number of endpoints on which the file is present.

• The 'Change Rating' button allows you to manually set the file's rating as 'Trusted', 'Malicious' or 'Unrecognized':

The new rating will be sent to all endpoints.

• The 'Record' button lets you hide, display or remove the file from the 'File List' screen.

Device List Screen

• The device list screen shows the list of endpoints on which the item was discovered. The screen also shows the installation path, the installation date and the file rating assigned by Comodo Client Security. The Viruscope column shows detailed info on processes started by the file. See the explanation under View Process Activities of a File for more details.

• You can remove the file from device(s) by selecting a device then clicking 'Delete'

View Process Activities of a File

Note: In order to fetch process activity data, VirusScope should be enabled in the profile in effect on the endpoint. See Configure Viruscope Settings in Create a Windows Profile for more details.

View the activities of a file on the endpoint

• Click the file name from the 'File List' screen to open the 'File Details' screen

• Click the 'Device List' tab

• Click the 'View Processes' link in the 'Viruscope' column in the row of the device name

• This will open a list of processes executed by the file on the selected endpoint in chronological order:

• Click 'View Activity' to see detailed information about each process. The 'Process Activity' interface has two tabs:

• Summary - Displays the name of the device and the installation path of the executable

• Activity - Displays a chronological list of activities by the selected process, including details of files modified by the process.

The 'Activity' - Table of Column Descriptions
Column Heading	Description
Date	The date and time of process execution.
Action	The task executed by the process on the target file.
Path	The location of the target file.
Details	A link to view more information about the action.

• You can inspect a particular activity by clicking the 'Details' link:

Assign Admin Rating to a File

• Each file on an endpoint is automatically scanned and assigned a trust rating by Comodo Client Security.

• These ratings can be either 'Unrecognized', 'Trusted' or 'Malicious'. The rating for each file is shown in the 'Comodo Rating' column of the 'File List' screen.

• The file rating determines whether or how the file is allowed to run:

• Trusted - The file will be allowed to run normally. It will, of course, still be subject to the standard protection mechanisms of Comodo Client Security (behavior monitoring, host intrusion prevention etc).

• Malicious - The file will not be allowed to run. It will be automatically quarantined or deleted depending on admin preferences.

• Unknown - The file will be run inside the container. The container is a virtual operating environment which is isolated from the rest of the endpoint. Files in the container write to a virtual file system, use a virtual registry and cannot access user or operating system data.

• Automatic file rating can be configured in the 'File Rating' section of the configuration profile active on the endpoint. See File Rating settings in Create a Windows Profile for more details.

• Click 'Change Rating' in the 'File List' interface to manually set a rating for a selected file or files. The new rating will be propagated to all endpoints and will determine the file's run-time privileges. Admin assigned ratings will be shown in the 'Admin Rating' column of the interface:

Assign a file rating to a file

• Select the file(s) whose rating you want to change and click the 'Change Rating' button.

• Choose the rating you want to from the drop-down:

As mentioned, the new admin rating will be set and sent to all endpoints. The Admin Rating will determine the file's run-time privileges.

Hide/Display Selected Files

• Select the file(s) you want to hide and click 'Record' at the top

• Select 'Hide / Unhide / Delete Record' as required.

View hidden files

• Click the funnel icon at the top-right to open the filter options

• Select 'Show with hidden file(s)' and click 'Apply'

The hidden files will be added to the list in the 'File List' screen. The files will be highlighted with a gray stripe.

Restore hidden files

• Click the funnel icon at the top-right to open the filter options

• Enable 'Show with hidden file(s)'

• Select the hidden files you want to restore and click 'Unhide Record' from the drop-down

The files will be displayed in the permanently.

Export the List of Files

You can export the 'File List' to a comma-separated values (CSV) file as follows:

• Click the 'Export' button above the table then choose 'Export to CSV':

• The CSV file will be available in 'Dashboard' > 'Reports'
  

• See Reports in The Dashboard for more details.

Remove files from the list

You can remove items you no longer wish to see in 'File List' screen. Deleted files will only be removed from the list. They will remain on the endpoints themselves.

• Select the files you want to remove and click 'Record' at the top

• Choose 'Delete Record' from the drop-down