IT Endpoint Manager

Manage Apple DEP Devices

• Click 'Settings' > 'Apple DEP' then the 'Devices' tab

• DEP registered devices are automatically synced with EM after you have linked your account

• After enrollment, the devices will appear in two places:  

i. Settings > Apple DEP > Devices - Device identified by serial number.

ii. Devices > Devices List - Device identified by name. Open device details to view the serial number.  

• DEP enrolled devices will have two profiles:
  

i. DEP Profile - Created during enrollment to the DEP program. You can create and assign new DEP profiles in the ‘Profiles’ tab. See Manage Apple DEP Profile

ii. Endpoint Manager Profile - The default OS profile is applied by default. You can change this as required.

The DEP ‘devices’ area allows you to:

• Assign DEP profile to devices

• Remove profiles

• Update device information from DEP

• Update DEP information

Column Heading	Description
OS	Operating system of the registered device. Currently only iOS is supported.
Serial Number	Apple assigned device identification number.
Model	Type of Apple device.
Profile Assigned	The DEP profile delegated to the device. See ‘Profile Status’ below for more info:
Profile Status	Empty - No profile is assigned for the device Assigned - Profile is ready for deployment, but the user has not yet activated the device Pushed - User has activated the device and the DEP profile is installed Removed - DEP profile was installed then deleted from the device
Added	Date and time the device was registered in DEP.
EM Enroll Status	‘EM  enrolled’ means that the endpoint manager profile has been installed on the device. This means you can manage the device via the Endpoint Manager console. User has completed the device setup process and installed the DEP profile The EM iOS profile is installed right afterwards to bring the device under MDM control You can view enrolled devices at 'Devices' > 'Device List' Not Enrolled – User has not started the device setup process.
Control buttons:
Assign Profile	Delegate a DEP profile to the device. The profile will be installed when the device is activated. See Assign Profiles to Device
Unassign Profile	Removes the selected profile from a device. See Remove Profiles
Sync with DEP (only selected)	Update profile information for the device from DEP. See Update Device Information from DEP
Update info (Global)	Checks DEP server the status of all devices. See Update DEP Information

• Click the funnel icon to filter devices by various criteria

• Click a column header to sort by ascending / descending order

Assign DEP Profiles to Device

• Select target devices then click 'Assign Profile':

• Start typing the name of a profile and select from the suggestions

• Click 'Assign'

• The following confirmation is shown:

 

Users are asked to install the profile when the device is activated:

  

Endpoint Manager profiles are applied as follows:

• Custom device profiles are assigned if they exist.

•   See Assign Configuration Profiles to a User Devices and Assign Configuration Profiles to a User Group 

• The 'default' profiles are applied if no custom profiles exist.
  

• See Manage Default Profiles if you want help with default EM profiles.

Remove DEP Profiles

• Select target devices then click 'Unassign Profile':

The following confirmation is shown:

• Note - The device stays enrolled to Endpoint Manager, and all EM profiles remain in place.
  

Update Device Information from DEP

Endpoint Manager periodically contacts the DEP server to update the status of device profiles. You can manually run this update as follows:

• Select the target devices then click 'Sync with DEP (only Selected)’

• The device profile status is refeshed.

Update DEP Information

Device information from DEP is updated periodically. You can update in real-time if required.

• Click 'Update Info (Global) at the top