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IT Endpoint Manager

IT Endpoint Manager

Endpoint Manager Administrator Guide 6.43

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Devices And Device Groups > Manage Devices > Manage Windows Devices > View And Manage Patches For Windows And 3rd Party Applications
  • Introduction To Endpoint Manager
    • Key Concepts
    • Best Practices
    • Quick Start
    • Sign Up For An ITarian Account
    • Login Into The Admin Console
  • The Admin Console
  • The Dashboard
  • Devices And Device Groups
    • Manage Device Groups
      • Create Device Groups
      • Edit A Device Group
      • Assign Configuration Profiles To A Device Group
      • Remove A Device Group
      • Run Procedures On Customer Groups
    • Manage Devices
      • Add New Devices
      • Manage Windows Devices
        • View And Edit Device Name
        • View Summary Information
        • View Hardware Information
        • View Network Information
        • View Maintenance Windows Associated With Device
        • View And Manage Profiles Associated With A Device
        • View And Manage Applications Installed On A Device
        • View The Files On A Device
        • View Exported Configurations And Import Profiles
        • View MSI Files Installed On A Device Through Endpoint Manager
        • View And Manage Patches For Windows And 3rd Party Applications
        • View Antivirus Scan History
        • View And Manage Device Group Memberships
        • View Device Logs
      • Manage Mac OS Devices
        • View And Edit Mac OS Device Name
        • Summary Information Of Mac Device
        • View Installed Applications
        • View Quarantined Files
        • View And Manage Profiles Associated With A Device
        • View Mac OS Packages Installed On A Device Through Endpoint Manager
        • View And Manage Device Group Memberships
        • View Mac Device Logs
      • Manage Linux Devices
        • View And Edit Linux Device Name
        • Summary Information Of Linux Device
        • View Network Information Of A Linux Device
        • View And Manage Profiles Associated With A Linux Device
        • View Linux Packages Installed On A Device Through Endpoint Manager
        • View And Manage Device Group Memberships
      • Manage Android Devices
        • View And Edit Device Name
        • View Summary Information
        • Manage Installed Applications
        • View And Manage Profiles Associated With A Device
        • View Sneak Peek Pictures To Locate Lost Devices
        • View The Location Of The Device
        • View And Manage Device Group Memberships
      • Manage IOS Devices
        • View Summary Information Of An IOS Device
        • View And Edit Device Name Of An IOS Device
        • View Applications Installed On An IOS Device
        • View And Manage Profiles Associated With An IOS Device
        • View The Location Of An IOS Device
        • View And Manage Group Memberships Of An IOS Device
      • View User Information
      • Remove A Device
      • Remote Management Of Windows And Mac OS Devices
        • Transfer Items To / From The Remote Computer
      • Remotely Manage Folders And Files On Windows Devices
      • Manage Processes On Remote Windows Devices
      • Manage Services On Remote Windows Devices
      • Use The Command Prompt On Remote Windows Devices
      • Apply Procedures To Windows And Mac Devices
      • Remotely Install And Manage Packages On Windows Devices
      • Remotely Install Packages On Mac OS Devices
      • Remotely Install Packages On Linux Devices
      • Send Enrollment Link To IOS Devices
      • Install Apps On Android/iOS Devices
      • Generate An Alarm On Android Devices
      • Remotely Lock Mobile And Mac OS Devices
      • Wipe Selected Mobile And Mac Devices
      • Assign Configuration Profiles To Selected Devices
      • Set / Reset Screen Lock Password For Mobile Devices
      • Update Device Information
      • Send Text Messages To Mobile Devices
      • Restart Selected Windows Devices
      • Shutdown Windows Devices
      • Wake Offline Device
      • Change A Devices Owner
      • Change The Ownership Status Of A Device
      • Add Custom Notes And Tags On Devices
      • Generate Device List Report
    • Bulk Enrollment Of Devices
      • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
        • Enroll Windows Devices Via AD Group Policy
        • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
        • Enroll Windows Devices Using Auto Discovery And Deployment Tool
      • Enroll The Android And IOS Devices Of AD Users
    • Download And Install The Remote Control Tool
  • Users And User Groups
    • Manage Users
      • Create New User Accounts
        • Manually Add Users
        • Import Users From A CSV File
      • Enroll User Devices For Management
        • Enroll Android Devices
        • Enroll IOS Devices
        • Enroll Windows Endpoints
        • Enroll Mac OS Endpoints
        • Enroll Linux OS Endpoints
      • View User Details
        • Update The Details Of A User
      • Assign Configuration Profiles To User Devices
      • Remove A User
      • Generate New Password For A User
      • Reset Two Factor Authentication Token For A User
      • Run Procedures On User Devices
    • Manage User Groups
      • Create A New User Group
      • Edit A User Group
      • Assign Configuration Profiles To A User Group
      • Remove A User Group
      • Run Procedures On Group Devices
    • Configure Role Based Access Control For Users
      • Create A New Role
      • Manage Permissions And Users Assigned To A Role
      • Remove A Role
      • Manage Roles Assigned To A User
  • Configuration Templates
    • Create Configuration Profiles
      • Profiles For Android Devices
      • Profiles For IOS Devices
      • Profiles For Windows Devices
        • Create Windows Profiles
          • Associated Devices Settings
          • Remote Control Settings
          • Client Access Control
          • Client Proxy Settings
          • Communication Client Update Settings
          • Client UI Settings
          • Remote Tools Settings
          • Monitors
          • Procedure Settings
          • Patch Management Settings
          • Maintenance Window Settings
          • Global Proxy Settings
          • Communication Client Rebranding
          • Client Logging Settings
          • Antivirus Settings
          • Firewall Settings
          • HIPS Settings
          • File Rating Settings
          • Containment Settings
          • VirusScope Settings
          • Xcitium Verdict Cloud
          • Agent Discovery Settings
          • External Devices Control Settings
          • Miscellaneous Settings
          • Script Analysis Settings
          • Data Loss Prevention Settings
          • Xcitium Client Security Access Control
          • XCS Updates
          • Xcitium Client Security UI Settings
          • XCS Logging Settings
          • Thumbnails Settings
          • Performance Settings
          • Chat Settings
        • Import Windows Profiles
      • Profiles For Mac OS Devices
        • Create A Mac OS Profile
          • Antivirus Settings For Mac OS Profile
          • Certificate Settings For Mac OS Profile
          • Restrictions Settings For Mac OS Profile
          • VPN Settings For Mac OS Profile
          • Wi-Fi Settings For Mac OS Profile
          • Remote Control Settings For Mac OS Profile
          • External Device Control Settings For Mac OS Profile
          • Valkyrie Settings For MacOS Profile
          • Procedure Settings For Mac Profiles
          • Monitor Settings For Mac OS Profile
      • Profiles For Linux Devices
        • Create A Linux Profile
          • Antivirus Settings For Linux Profile
          • Communication Client And Comodo Client - Security Application Update Settings For Linux Profile
          • User Interface Settings For Linux Profile
          • Logging Settings For Linux Profile
          • Clients Access Control Settings For Linux Profile
          • Valkyrie Settings For Linux Profile
    • View And Manage Profiles
      • Export And Import Configuration Profiles
      • Clone A Profile
    • Edit Configuration Profiles
    • Manage Default Profiles
    • Manage Alerts
      • Create A New Alert
      • Edit / Delete An Alert
    • Manage Procedures
      • View And Manage Procedures
      • Create A Custom Procedure
      • Combine Procedures To Build Broader Procedures
      • Review / Approve / Decline New Procedures
      • Add A Procedure To A Profile / Procedure Schedules
      • Import / Export / Clone Procedures
      • Change Alert Settings
      • Apply Procedures To Devices
      • Edit / Delete Procedures
      • View Procedure Results
    • Manage Monitors
      • Create Monitors And Add Them To Profiles
        • Monitors For Windows Devices
        • Monitors For Mac OS Devices
      • View And Edit Monitors
    • Data Loss Prevention Rules
      • Create DLP Discovery Rules And Add Them To Profiles
      • View And Edit DLP Discovery Rules
      • Create DLP Monitoring Rules And Add Them To Profiles
      • View And Edit DLP Monitoring Rules
  • Security Systems
    • Security Dashboards
      • View Security Events By Time
      • View Security Events By Files
      • View Security Events By Device
    • View Contained Applications
    • Manage File Trust Ratings On Windows Devices
      • File Ratings Explained
    • View List Of Valkyrie Analyzed Files
    • Antivirus And File Rating Scans
      • Run Antivirus And/or File Rating Scans On Devices
      • Handle Malware On Scanned Devices
      • Update Virus Signature Database On Windows, Mac OS And Linux Devices
    • View And Manage Identified Malware
    • View And Manage Quarantined Items
    • View Android Threat History
    • View And Manage Autorun Items
    • View History Of External Device Connection Attempts
    • Data Loss Prevention Scans
      • DLP Logs
      • DLP Quarantined Files
  • Network Management
    • Create And Run Network Discovery Tasks
    • Manage Profiles For Network SNMP Devices
    • Manage Network Devices
      • Manage SNMP Devices
        • SNMP Device Details Interface
      • Discovered Devices
    • Manage Network Monitors
  • Application Store
    • IOS Apps
      • Add IOS Apps And Install Them On Devices
      • Manage IOS Apps
    • Android Apps
      • Add Android Apps And Install Them On Devices
      • Manage Android Apps
    • Windows Apps
      • Install Windows Apps On Devices
  • Applications
    • View Applications Installed On Android And IOS Devices
      • Blacklist And Whitelist Applications
    • Patch Management
      • Manage OS Patches On Windows Endpoints
      • Install 3rd Party Application Patches On Windows Endpoints
        • EM Supported 3rd Party Applications
    • View And Manage Applications Installed On Windows Devices
      • Uninstall A Windows Application From Selected Devices
      • Uninstall A Windows Application From All Devices
    • Vulnerability Management
  • License Management
    • Manage Your Licenses
    • Manage License Allocation
    • Bill Forecast
  • Configure Endpoint Manager
    • Email Notifications, Templates And Custom Variables
      • Configure Email Templates
      • Configure Email Notifications
      • Create And Manage Custom Variables
      • Create And Manage Registry Groups
      • Create And Manage COM Groups
      • Create And Manage File Groups
      • View And Manage Pattern Variables
      • View And Manage Keyword Groups
    • Endpoint Manager Portal Configuration
      • Import User Groups From LDAP
      • Configure Communication And Security Client Settings
        • Configure The EM Android Client
          • Configure Android Client General Settings
          • Configure Android Client Antivirus Settings
          • Add Google Cloud Messaging (GCM) Token
        • Add Apple Push Notification Certificate
        • Configure Windows Clients
          • Configure Communication Client Settings
          • Configure Client Security Settings
      • Manage Endpoint Manager Extensions
      • Configure Endpoint Manager Reports
      • Device Removal Settings
      • Account Security Settings
      • Set-up Administrators Time Zone And Language
      • Configure Audit Log Settings
    • Integrate Apple DEP With Endpoint Manager
      • Link Endpoint Manager With Apple DEP
      • Manage Apple DEP Devices
      • Manage Apple DEP Profiles
      • Configure Apple DEP Notifications
    • View Version And Support Information
  • Appendix 1a - Endpoint Manager Services - IP Nos, Host Names And Port Details - EU Customers
  • Appendix 1b - Endpoint Manager Services - IP Nos, Host Names And Port Details - US Customers
  • Appendix 2 – Endpoint Manager License Types
  • Appendix 3 - Pre-configured Profiles
  • About ITarian

View and Manage Patches for Windows and 3rd Party Applications


Click 'Devices' > 'Device List' > click on a Windows device > Click ‘Patch Management

      • Windows and 3rd party applications have to be kept up-to-date to protect them from vulnerabilities.
        • The details page of each device has a patch management tab which lets you view and install available patches. You can install multiple patches on a device simultaneously.
        • This section tells you how to patch individual devices via the 'Device Details' screen.
        • Alternatively, there is a full patch management interface at 'Applications' > 'Patch Management'. Go here if you want to manage patches on multiple devices. See 'Patch Management' for help with this.

        Note: Hidden OS patches are not visible in a device's patch management screen. You can hide/unhide them in the full patch management interface at 'Applications' > 'Patch Management' > 'Operating System' tab.


        Process in brief

        • Click 'Devices' > 'Device List'
        • Click the name of a Windows device to open its details page
        • Select the 'Patch Management' tab
        • Choose the patches you want to install from the 'Operating System' and 'Third Party' tabs
        • Click 'Install Patches'. Each tab has a separate install button.
         



        • Operating System - Shows all installed and pending OS patches for the device. Additional details are available for each patch, including classification, severity, release date, installation status and knowledgebase articles.
        • Third Party Applications – Shows applications on the device for which updates are available. The version numbers of the currently installed version and the latest available version are shown. The 'severity' column tells you the importance of the update.
         
        View Windows patches available for a device
        • Click 'Devices' > 'Device List'
        • Click the 'Device Management' tab above the control buttons
        • Click the name of a Windows device to open its details page
        • Select the 'Patch Management' tab 
        • Click the 'Operating System' tab

        Note:

        • The 'Operating System' tab only shows Windows patches which are relevant to a device.
        • Any hidden patches are not shown. Hidden patches are configured in 'Application' > 'Patch Management'. For more details, see hide patches in Manage OS Patches on Windows Endpoints.
        • Only approved and auto-approved patches are installed. See approve / decline patches in Manage OS Patches on Windows Endpoints for more details

         


        Column Heading

        Description

        Title

        The descriptive name of the patch.

        • Click the name to view patch details. See View Details of a Patch for more details.

        KB

        The Microsoft knowledgebase article for the patch.

        • Click the number to view the article.

        CVE

        The common vulnerabilities and exposures (CVE) entry number. Click the number to view details such as summary, vulnerability type, published date, vendor, affected devices and more.

        Bulletin

        The Microsoft bulletin number that contains details about the patch.

        • Click the number to view the bulletin page.

        Classification

        The category of the patch. The possible values are:

        • Update - Fixes a specific, non-critical problem. This type of patch does not address security-related bugs.
        • Definition update - Updates to a product's internal database. For example, an update to the virus signature database for Windows Defender.
        • Critical Update - Fixes a specific, critical OS problem or a critical security-related bug
        • Security update - Fixes a version specific, security related vulnerability
        • Update rollup - A collection of updates, hotfixes, security updates and critical updates packaged together for easy deployment. These updates generally target a specific Windows component.

        • Driver - Adds software for controlling peripherals or add-on devices that could be connected to the endpoint

        • Feature pack - Adds new functionality distributed after an OS release.
        • Service pack - Contains a collection of updates, hotfixes, security updates, critical updates and additional fixes.
        • Tool - Installs a utility or feature for a specific task or a set of tasks.
        • Upgrades - Updates the Windows OS version on the endpoint to the latest build.
           

        Severity

        The criticality of the patch. The severity levels are:

        • Critical
        • Important 
        • Low
        • Moderate 
        • Unspecified 

        Reboot

        		 Whether or not the endpoint requires a restart to complete the patch installation.

        Release Date

        The date on which the patch was released by Microsoft

        Status

        Whether the patch has been installed on the device or not. The possible values are:

        • Available - The patch is yet to be installed on the device
        • Installed - The patch is already installed 
        • Reboot pending - The patch is installed but the device needs to be restarted for the patch to take effect. 

        Controls

        Install Patch(es)

        Deploy selected patches to the device. See Install missing patches on the device for more details.

        Uninstall Patch(es)

        Remove previously installed patches or updates from the device. See Uninstall patches from a device for more details.

        Check Available Updates

        Refresh patch inventory with the latest updates available for the device.


        • Click any column header to sort the items in ascending/descending order of entries in that column
        • Click the funnel icon  on the right to filter patches by various criteria, including by severity, by whether a patch is available, or by patch installation status

        Install missing patches on the device


        Note – Make sure the missing patches are approved in ‘Applications’ > ‘Patch Management’ > ‘Operating System’

        • Click 'Devices' > 'Device List'
        • Click the 'Device Management' tab above the control buttons
        • Click the name of a Windows device to open its details page
        • Select the 'Patch Management' tab
        • Click the 'Operating System' tab
        • Identify patches with 'Available' status
        • Click the funnel icon on the right
        • Select 'Available' from the 'Status' drop-down
        • Click 'Apply'
        • Select the patches you want to install
        • Click 'Install Patch(es)':




        • Maintenance window status – Details of any maintenance windows in the device’s profile.
        • Total number of devices outside of maintenance window – The number of devices that are not part of a maintenance window. The patches can run on these devices.
        • Number of devices blocked by maintenance windows settings - The number of devices on which you cannot run the patches because the admin has blocked patch installation outside of the maintenance window.
        • Number of devices warned by maintenance window settings - The number of devices that are part of a maintenance window and have warnings enabled. You can still run the patches on these devices.
        • Skip devices warned by maintenance windows settings – A maintenance window is a time-slot reserved for running important tasks on target devices. Admins can enable a warning if somebody attempts to run a patch installation outside of the window. This setting will skip those devices which have been added to a maintenance window with warnings enabled.
        • Click 'OK'.


        A command will be sent to install the selected patches.

         

        Uninstall patches and Windows updates from the device

        • Click 'Devices' > 'Device List'
        • Click the 'Device Management' tab above the control buttons
        • Click the name of a Windows device to open its details page
        • Select the 'Patch Management' tab
        • Click the 'Operating System' tab
        • Identify patches and updates with 'Installed' status
        • Click the funnel icon on the right
        • Select 'Installed' from the 'Status' drop-down
        • Click 'Apply'
        • Select the items you want to uninstall
        • Click 'Uninstall Patch(es)':


        • Click 'OK' in the confirmation dialog


        View 3rd party application patches available for a device

        • Click 'Devices' > 'Device List'
        • Click the 'Device Management' tab above the control buttons
        • Click the name of a Windows device to open its details page
        • Click the 'Patch Management' tab then 'Third Party Applications':


         

        Third Party Applications - Column Descriptions

        Column Heading

        Description

        Software Name

        The label of the third party application.

        • Click the name to view general application details and a list of devices on which the (outdated) application is installed. See View Details of an Application in Install 3rd Party Application Patches on Windows Endpoints for more details.

        Vendor

        The software publisher.

        Software Category

         The type of the application. Possible values include:

        • Comodo Products
        • Runtime applications
        • Web Browsers
        • Utilities
        • Messaging
        • File Compression utilities
        • Developer Tools
        • Documents
        • Online Storage
        • Other

        Installed Version

        The version number of the application currently installed on the endpoint.

        Installed Date

        The date on which the application was installed on the endpoint.

        Latest Version Available

        The version number of the latest version of the application that is available from the publisher.

        Severity

        Indicates the level of severity of the update as determined by Microsoft. The severity levels are:

        • Unspecified
        • Critical
        • Important
        • Low
        • Moderate

        Release Date

        The date at which the latest version of the application was released.

        Controls

        Install Patch(es)

        Remotely install selected patches on the device. See Install 3rd party application patches on a device for more details.

        See 'EM Supported 3rd Party Applications' to view the full list of applications that can be updated.

        Install 3rd party application patches on a device


        Only approved / auto-approved 3rd party application patches are installed. See approve in Install 3rdParty Application Patches on Windows Endpoints for more details.
        • Click 'Devices' > 'Device List'
        • Click the 'Device Management' tab above the control buttons
        • Click the name of a Windows device to open its details page
        • Select the 'Patch Management' tab then open 'Third Party Applications'
        • Choose the patches you want to install
        • Click the 'Install Patch(es)' button
        • Select 'Update to the latest version' or 'Update to specific version' as required



        • Click 'Send'
        • Click OK in the confirmation dialog:



        • A command will be sent to the endpoint to install the patch:



        • Once the command is received, the communication client (CC) on the endpoint will check whether the update is available on any other devices in the network.
        • If available, CC downloads the patch from the other device over a peer-to-peer connection. This reduces bandwidth consumption and speeds up the deployment process. 
        • If the update is not available on the local network, CC downloads the update from the EM patch portal.
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