Manually Add Users, Endpoint Security, Security Manager, Endpoint Manager

Manually Add Users

Click 'Users' > 'User List' > 'Create User' button

You can add new users by specifying their name, email address and other details.

Once added, you can enroll Windows, Android, iOS, Mac OS and Linux devices for the user.

New users with admin roles will receive an account activation email. They can login to Endpoint Manager after activating their account.

Add a new user

Click 'Users' > 'User List'

Click the 'Create User' button

or

Click the 'Add' button at the menu bar and choose 'Create User'.

The 'Create New User' appears:

'Create new user' Form - Table of Parameters
Form Element	Type	Description
User Name	Text Field	Enter the login username for the user.
Email	Text Field	The email address of the user for registration to EM. Account and device enrollment mails will be sent to this address. Please ensure users respond to the device enrollment mail from the device(s) you intend to enroll.
Phone Number (Optional)	Text Field	Enter the phone number of the user.
Customer	Drop-down	Choose the customer to which the user belongs. MSP customers can add users from any company they have added to their account. Enterprise and EM stand-alone customers can only add users to the default company.
Assign role	Drop-down	Select the role to be assigned to the new user from the 'Assign role' drop-down. EM ships with four default roles: Account Admin - Can login to EM and access all management interfaces. You cannot assign account admin to a user. The role is automatically assigned to the person who opened the ITarian account. This role is not editable. Administrators - Can login to EM and access all management interfaces. This role can be edited as required. Technician - Can login to EM and access all management interfaces. The technician role has fewer privileges than the administrator role. This role can be edited as required. Users - Cannot login to EM. If required, you can change role permissions to have access to the admin console. See Configure Role Based Access Control for Users for more details. You can create custom roles which grant access to selected areas of EM. These roles can be assigned to users as required. All roles created in EM and ITarian will appear in the 'Assign Role' drop-down when adding a new user. See Configure Role Based Access Control for Users for more details.

Enter the details, select the role for the new user and click the 'Submit' button.

Tip: User roles can be changed at any time in the 'Role Management' interface ('Users' > 'Role Management'). See Manage Permissions and Users Assigned to a Role if you need help with this.

A confirmation will be displayed:

Repeat the process to add more users.

Successfully added users will be listed in the 'Users' interface. The user's devices can now be enrolled to EM.

Endpoint Manager will send account activation mails to the newly added administrators. They can activate their account and set their login password by clicking the link in the email. An example mail is shown below:

User clicks the link and activates his EM account.

Upon activation, the user will be able to login to EM with his user-name and password. Login at: https://[your company name]-msp.cmdm.comodo.com/ as shown in the mail link.

Users added via EM can login to EM console only and cannot login to ITarian portal.

If the portal administrator has configured two-factor authentication, then the user has to follow the on-screen instructions to setup this during login.

Note: By default, enrolled users with the role 'Users' do not receive an account activation mail nor gain console login rights. Only personnel with the default roles 'Administrator', 'Technician', or a custom role with access to the administrative console, will receive an activation email.

Should you wish, you can change role permissions to allow the default 'User' role to have access to the admin console. See Configure Role Based Access Control for Users for more details.

IT Endpoint Manager

Endpoint Manager Administrator Guide 6.43

English

Manually Add Users