IT Endpoint Manager

Configure Communication Client Settings

Click 'Settings' > 'Portal Set-Up' > 'Client Settings' > 'Windows' tab > 'Communication Client'

• The communication client is an agent installed on your managed devices. It receives commands and tasks from Endpoint Manager and implements them on those devices. The client also informs Endpoint Manager of the endpoint’s status.

• The settings area lets you:

• Configure update intervals

• Set the 'Default client version' which is installed on your endpoints. This is set to fetch and install the latest version unless you specify otherwise.

• Specify whether admins can change the version of the client installed on an endpoint.

• Choose whether to use an endpoint as the source from which other endpoints collect their updates. This can save time and bandwidth compared to every endpoint downloading direct from the server.

Configure the Windows communication client

• Click 'Settings' > 'Portal Set-Up' > 'Client Settings'

• Click the 'Windows' tab > 'Communication Client'

 

The default values of the settings are displayed.

• Click the edit button  on the top right to modify these settings

 

• Device dynamical information update - How often the client should provide Endpoint Manager with device status updates. This includes, for example, available memory, name of the device, OS summary, CCS configuration, and network information.

• Use the slider to set the update interval. (Default = 15 minutes)

• Requesting device commands - The frequency at which the client should query Endpoint Manager for new tasks and updates.

• Use the slider to set the update interval. (Default = 15 minutes)

• Sending device online status confirmations - The frequency at which the client should send a message confirming the device is online and connected. Endpoint Manager changes the device status to ‘Offline’ if it does not receive a confirmation in the set time period.

• Use the slider to set the update interval. (Default = 15 minutes)

• Default Client Version - Determines which agent version should be installed on endpoints.

• Choose the default agent version from the drop down. (Default = 'Latest')

• Enable change of version while installing - Whether admins can install a version of the client that is different to the 'Default client version'. (Default = Disabled)

If enabled, admins can choose the version of the client they want to install in the following interfaces:

• Enroll devices – 'Devices' > 'Device List' > 'Enroll Device'

• Bulk installation – 'Devices' > 'Bulk Installation Package'

• Enable change of version while updating - Whether admins can update a client to a version that is different to the 'Default client version'. (Default = Disabled)

If enabled, admins can choose the version of the client they want to update to in the following interfaces:

• Update additional packages – 'Devices' > 'Device List' > 'Install or Manage Packages' > 'Update Additional Packages'

• Updates section of Windows profile – 'Configuration Templates' > 'Profiles' > 'Windows Profile' > 'Updates' profile section

Note – Make sure to upgrade to a higher version. Installing a lower version than the existing agent is not supported.

• Enable Communication Client to distribute update packages among the clients in the same network to reduce network inbound traffic - Download updates to a managed endpoint, then use that endpoint as the source from which other endpoints collect their updates.

This saves internet bandwidth usage and accelerates updates in large networks.

If enabled, your endpoint clients will follow this process at update time:

• The endpoint first checks other endpoints to see if the update is installed on them

• If available, the client fetches the update from the local endpoint

• If not available, the client downloads the update from the default download servers

• This endpoint then becomes the source from which other endpoints collect their updates.

• You can choose the type of updates that use this mechanism:

• Communication Client updates (Version 6.29 or higher)

• Comodo Client Security updates (Version 11.4 or higher)

• Antivirus Database updates (Version 11.4 or higher)

 

• Enable Network traffic limitation - The maximum % of network bandwidth that can be used to share updates. Default = 30%

• Enable device count limitation - The maximum number of devices with which the client is allowed to share updates. Default = 10.

• Use download servers directly in case of any communication issue – If the endpoint cannot contact other endpoints it will collect the update from the main servers.

• Click 'Save' to apply your changes.

The following table shows how clients will collect updates in different scenarios:

	Option selected			Will download from:
	Enable Communication Client to distribute ...	Select specific devices to be proxy ...	Use download servers directly in case ...
Scenario 1				Any local device which already has the update
Scenario 2				Only from selected devices
Scenario 3				1. Any device in the local network 2. Download servers
Scenario 4				1. Selected devices 2. Download servers

Additional Notes: The settings described in this section are 'global' settings which apply to all endpoint clients. However, you can also configure client update settings by adding an 'Updates' section to profile. There is one overlapping item between these two - 'Enable the communication client to distribute packages to other clients in the network'. Endpoint Manager prioritizes this setting as follows: If you do not add an update section to the profile, then the global settings apply If you do add an update section, then Endpoint Manager will ignore the '...distribute...' settings in global settings