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IT Endpoint Manager

IT Endpoint Manager

Endpoint Manager Administrator Guide 6.43

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Devices And Device Groups > Manage Devices > Manage Windows Devices
  • Introduction To Endpoint Manager
    • Key Concepts
    • Best Practices
    • Quick Start
    • Sign Up For An ITarian Account
    • Login Into The Admin Console
  • The Admin Console
  • The Dashboard
  • Devices And Device Groups
    • Manage Device Groups
      • Create Device Groups
      • Edit A Device Group
      • Assign Configuration Profiles To A Device Group
      • Remove A Device Group
      • Run Procedures On Customer Groups
    • Manage Devices
      • Add New Devices
      • Manage Windows Devices
        • View And Edit Device Name
        • View Summary Information
        • View Hardware Information
        • View Network Information
        • View Maintenance Windows Associated With Device
        • View And Manage Profiles Associated With A Device
        • View And Manage Applications Installed On A Device
        • View The Files On A Device
        • View Exported Configurations And Import Profiles
        • View MSI Files Installed On A Device Through Endpoint Manager
        • View And Manage Patches For Windows And 3rd Party Applications
        • View Antivirus Scan History
        • View And Manage Device Group Memberships
        • View Device Logs
      • Manage Mac OS Devices
        • View And Edit Mac OS Device Name
        • Summary Information Of Mac Device
        • View Installed Applications
        • View Quarantined Files
        • View And Manage Profiles Associated With A Device
        • View Mac OS Packages Installed On A Device Through Endpoint Manager
        • View And Manage Device Group Memberships
        • View Mac Device Logs
      • Manage Linux Devices
        • View And Edit Linux Device Name
        • Summary Information Of Linux Device
        • View Network Information Of A Linux Device
        • View And Manage Profiles Associated With A Linux Device
        • View Linux Packages Installed On A Device Through Endpoint Manager
        • View And Manage Device Group Memberships
      • Manage Android Devices
        • View And Edit Device Name
        • View Summary Information
        • Manage Installed Applications
        • View And Manage Profiles Associated With A Device
        • View Sneak Peek Pictures To Locate Lost Devices
        • View The Location Of The Device
        • View And Manage Device Group Memberships
      • Manage IOS Devices
        • View Summary Information Of An IOS Device
        • View And Edit Device Name Of An IOS Device
        • View Applications Installed On An IOS Device
        • View And Manage Profiles Associated With An IOS Device
        • View The Location Of An IOS Device
        • View And Manage Group Memberships Of An IOS Device
      • View User Information
      • Remove A Device
      • Remote Management Of Windows And Mac OS Devices
        • Transfer Items To / From The Remote Computer
      • Remotely Manage Folders And Files On Windows Devices
      • Manage Processes On Remote Windows Devices
      • Manage Services On Remote Windows Devices
      • Use The Command Prompt On Remote Windows Devices
      • Apply Procedures To Windows And Mac Devices
      • Remotely Install And Manage Packages On Windows Devices
      • Remotely Install Packages On Mac OS Devices
      • Remotely Install Packages On Linux Devices
      • Send Enrollment Link To IOS Devices
      • Install Apps On Android/iOS Devices
      • Generate An Alarm On Android Devices
      • Remotely Lock Mobile And Mac OS Devices
      • Wipe Selected Mobile And Mac Devices
      • Assign Configuration Profiles To Selected Devices
      • Set / Reset Screen Lock Password For Mobile Devices
      • Update Device Information
      • Send Text Messages To Mobile Devices
      • Restart Selected Windows Devices
      • Shutdown Windows Devices
      • Wake Offline Device
      • Change A Devices Owner
      • Change The Ownership Status Of A Device
      • Add Custom Notes And Tags On Devices
      • Generate Device List Report
    • Bulk Enrollment Of Devices
      • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
        • Enroll Windows Devices Via AD Group Policy
        • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
        • Enroll Windows Devices Using Auto Discovery And Deployment Tool
      • Enroll The Android And IOS Devices Of AD Users
    • Download And Install The Remote Control Tool
  • Users And User Groups
    • Manage Users
      • Create New User Accounts
        • Manually Add Users
        • Import Users From A CSV File
      • Enroll User Devices For Management
        • Enroll Android Devices
        • Enroll IOS Devices
        • Enroll Windows Endpoints
        • Enroll Mac OS Endpoints
        • Enroll Linux OS Endpoints
      • View User Details
        • Update The Details Of A User
      • Assign Configuration Profiles To User Devices
      • Remove A User
      • Generate New Password For A User
      • Reset Two Factor Authentication Token For A User
      • Run Procedures On User Devices
    • Manage User Groups
      • Create A New User Group
      • Edit A User Group
      • Assign Configuration Profiles To A User Group
      • Remove A User Group
      • Run Procedures On Group Devices
    • Configure Role Based Access Control For Users
      • Create A New Role
      • Manage Permissions And Users Assigned To A Role
      • Remove A Role
      • Manage Roles Assigned To A User
  • Configuration Templates
    • Create Configuration Profiles
      • Profiles For Android Devices
      • Profiles For IOS Devices
      • Profiles For Windows Devices
        • Create Windows Profiles
          • Associated Devices Settings
          • Remote Control Settings
          • Client Access Control
          • Client Proxy Settings
          • Communication Client Update Settings
          • Client UI Settings
          • Remote Tools Settings
          • Monitors
          • Procedure Settings
          • Patch Management Settings
          • Maintenance Window Settings
          • Global Proxy Settings
          • Communication Client Rebranding
          • Client Logging Settings
          • Antivirus Settings
          • Firewall Settings
          • HIPS Settings
          • File Rating Settings
          • Containment Settings
          • VirusScope Settings
          • Xcitium Verdict Cloud
          • Agent Discovery Settings
          • External Devices Control Settings
          • Miscellaneous Settings
          • Script Analysis Settings
          • Data Loss Prevention Settings
          • Xcitium Client Security Access Control
          • XCS Updates
          • Xcitium Client Security UI Settings
          • XCS Logging Settings
          • Thumbnails Settings
          • Performance Settings
          • Chat Settings
        • Import Windows Profiles
      • Profiles For Mac OS Devices
        • Create A Mac OS Profile
          • Antivirus Settings For Mac OS Profile
          • Certificate Settings For Mac OS Profile
          • Restrictions Settings For Mac OS Profile
          • VPN Settings For Mac OS Profile
          • Wi-Fi Settings For Mac OS Profile
          • Remote Control Settings For Mac OS Profile
          • External Device Control Settings For Mac OS Profile
          • Valkyrie Settings For MacOS Profile
          • Procedure Settings For Mac Profiles
          • Monitor Settings For Mac OS Profile
      • Profiles For Linux Devices
        • Create A Linux Profile
          • Antivirus Settings For Linux Profile
          • Communication Client And Comodo Client - Security Application Update Settings For Linux Profile
          • User Interface Settings For Linux Profile
          • Logging Settings For Linux Profile
          • Clients Access Control Settings For Linux Profile
          • Valkyrie Settings For Linux Profile
    • View And Manage Profiles
      • Export And Import Configuration Profiles
      • Clone A Profile
    • Edit Configuration Profiles
    • Manage Default Profiles
    • Manage Alerts
      • Create A New Alert
      • Edit / Delete An Alert
    • Manage Procedures
      • View And Manage Procedures
      • Create A Custom Procedure
      • Combine Procedures To Build Broader Procedures
      • Review / Approve / Decline New Procedures
      • Add A Procedure To A Profile / Procedure Schedules
      • Import / Export / Clone Procedures
      • Change Alert Settings
      • Apply Procedures To Devices
      • Edit / Delete Procedures
      • View Procedure Results
    • Manage Monitors
      • Create Monitors And Add Them To Profiles
        • Monitors For Windows Devices
        • Monitors For Mac OS Devices
      • View And Edit Monitors
    • Data Loss Prevention Rules
      • Create DLP Discovery Rules And Add Them To Profiles
      • View And Edit DLP Discovery Rules
      • Create DLP Monitoring Rules And Add Them To Profiles
      • View And Edit DLP Monitoring Rules
  • Security Systems
    • Security Dashboards
      • View Security Events By Time
      • View Security Events By Files
      • View Security Events By Device
    • View Contained Applications
    • Manage File Trust Ratings On Windows Devices
      • File Ratings Explained
    • View List Of Valkyrie Analyzed Files
    • Antivirus And File Rating Scans
      • Run Antivirus And/or File Rating Scans On Devices
      • Handle Malware On Scanned Devices
      • Update Virus Signature Database On Windows, Mac OS And Linux Devices
    • View And Manage Identified Malware
    • View And Manage Quarantined Items
    • View Android Threat History
    • View And Manage Autorun Items
    • View History Of External Device Connection Attempts
    • Data Loss Prevention Scans
      • DLP Logs
      • DLP Quarantined Files
  • Network Management
    • Create And Run Network Discovery Tasks
    • Manage Profiles For Network SNMP Devices
    • Manage Network Devices
      • Manage SNMP Devices
        • SNMP Device Details Interface
      • Discovered Devices
    • Manage Network Monitors
  • Application Store
    • IOS Apps
      • Add IOS Apps And Install Them On Devices
      • Manage IOS Apps
    • Android Apps
      • Add Android Apps And Install Them On Devices
      • Manage Android Apps
    • Windows Apps
      • Install Windows Apps On Devices
  • Applications
    • View Applications Installed On Android And IOS Devices
      • Blacklist And Whitelist Applications
    • Patch Management
      • Manage OS Patches On Windows Endpoints
      • Install 3rd Party Application Patches On Windows Endpoints
        • EM Supported 3rd Party Applications
    • View And Manage Applications Installed On Windows Devices
      • Uninstall A Windows Application From Selected Devices
      • Uninstall A Windows Application From All Devices
    • Vulnerability Management
  • License Management
    • Manage Your Licenses
    • Manage License Allocation
    • Bill Forecast
  • Configure Endpoint Manager
    • Email Notifications, Templates And Custom Variables
      • Configure Email Templates
      • Configure Email Notifications
      • Create And Manage Custom Variables
      • Create And Manage Registry Groups
      • Create And Manage COM Groups
      • Create And Manage File Groups
      • View And Manage Pattern Variables
      • View And Manage Keyword Groups
    • Endpoint Manager Portal Configuration
      • Import User Groups From LDAP
      • Configure Communication And Security Client Settings
        • Configure The EM Android Client
          • Configure Android Client General Settings
          • Configure Android Client Antivirus Settings
          • Add Google Cloud Messaging (GCM) Token
        • Add Apple Push Notification Certificate
        • Configure Windows Clients
          • Configure Communication Client Settings
          • Configure Client Security Settings
      • Manage Endpoint Manager Extensions
      • Configure Endpoint Manager Reports
      • Device Removal Settings
      • Account Security Settings
      • Set-up Administrators Time Zone And Language
      • Configure Audit Log Settings
    • Integrate Apple DEP With Endpoint Manager
      • Link Endpoint Manager With Apple DEP
      • Manage Apple DEP Devices
      • Manage Apple DEP Profiles
      • Configure Apple DEP Notifications
    • View Version And Support Information
  • Appendix 1a - Endpoint Manager Services - IP Nos, Host Names And Port Details - EU Customers
  • Appendix 1b - Endpoint Manager Services - IP Nos, Host Names And Port Details - US Customers
  • Appendix 2 – Endpoint Manager License Types
  • Appendix 3 - Pre-configured Profiles
  • About ITarian

Manage Windows Devices


Click 'Devices' > 'Device List' > 'Device Management' > click the name of a Windows device

  • The device details page contains granular information about the device's hardware and software. This includes device profiles, network connections, installed applications, patches and device group membership.

Note: If you haven't done so already, you should first enroll users then enroll their devices.


    View and manage a Windows device

    • Click 'Devices' > 'Device List'
    • Click the 'Device Management' tab above the main configuration pane 
    • Select a company or group to view devices in that group

    Or

    • Select 'Show all' to view every device enrolled to Endpoint Manager
    • Click the name of any Windows device to open its details pane:



    The details screen contains a maximum of thirteen tabs:

    • Device Name – The device label. You can change this as per your preference. See View and Edit Device Name for more details.
    • Summary - General details about the device. This includes hardware and OS information, resource usage data, and an overview of CCS configuration. See View Summary Information for more details.

    • Hardware – Hardware configuration of the selected device. This tab is only available if legacy Comodo RMM agent is installed. See View Hardware Information for more details.

    • Maintenance Windows – Details of maintenance periods of the device as applied by the profiles active on the device. See View Maintenance Windows Associated with Device for more details.

        • Networks – Information about the device's network card, MAC address, IP address, and more. See View Network Information for more details.
        • Associated Profiles – Details of the profiles deployed on the device. See View and Manage Profiles Associated with Windows Device for more details.

        • Software Inventory - Applications installed on the device. See View and Manage Applications Installed on a Device for more details.

        • File List – Inventory of files on the device along with their file rating ('Unrecognized', 'Trusted' or 'Malicious'). See View the Files in the Device for more details. Note - the 'File List' tab is only available if Comodo Client Security is installed on the device. See Remotely Install and Manage Packages on Windows Devices for more details.
        • Exported Configurations - Saved Comodo Client Security configuration files. These files let you export CCS settings to different endpoints. See View CCS Configurations Exported from the Device for more details. Note - the 'Exported Configurations' tab is only available for devices with Comodo Client Security installed. See Remotely Install and Manage Packages on Windows Devices for more details.
        • MSI Installation State - MSI packages that have been installed on the device via Endpoint Manager. See View MSI Files Installed on the Device through Endpoint Manager for more details. 
        • Patch Management –  A list of available patches for the device. See View and Install Windows and 3rd Party Application Patches for more details. 

        • Antivirus Scan History – A list of all threats identified on the device over time, and the actions taken by Endpoint Manager in response. See View Antivirus Scan History  for more details. Note - the 'Antivirus Scan History' tab is only available if Comodo Client Security is installed on the device. See Remotely Install and Manage Packages on Windows Devices for more details.

        • Groups – A list of device groups to which the endpoint belongs. You can also manage group membership from here. See View and Manage Device Group Membership for more details.
        • Logs - View event logs from activities recorded on the device. See View Device Logs for more details.
        • Alert Logs - Alerts generated because of a breach of monitoring conditions or because of a procedure deployment.
        • Monitoring Logs - Monitoring rules can be added to an EM policy to observe resource usage on a device. For example, you may wish to create a log entry if CPU usage goes above 75% for a certain period of time.
        • Script Logs - Script procedures that were run on the Windows device. Scripts can be run  manually or automatically via a profile schedule.
        • Patch Logs - A record of operating system patch installations. Patches can be installed manually or automatically via a profile schedule.
        • Third Party Patch Logs - A record of patch installations for non-Comodo applications.
        • Installation Logs - Apps installed on the device from the Windows Application store (Application Store > Windows Application Store). See Install Windows Apps on Devices for more details.
        • Uninstallation Logs – Apps uninstalled from the device through Endpoint Manager. You can remotely uninstall unwanted apps from Windows devices in two ways:
        • 'Device Details' > 'Software Inventory' interface - See View and Manage Applications Installed on a Device for more details.
        • 'Applications' > 'Global Software Inventory' interface – See Uninstall a Windows Application from Selected Devices
        • Discovery Logs - Shows results of any network discovery scans run using the device as probe. Network discovery scans are used to identify managed and unmanaged devices, including SNMP devices connected to the network. See Create and Run Network Discovery Tasks if you want to learn more about discovery scans and probe devices.
        You can remotely perform various tasks on the device using the buttons above the table:



        • Manage Profiles - Add/remove configuration profiles to/from the device. These profiles are in addition to any group profiles applied to the device. See Assign Configuration Profiles to Selected Devices for more details.
        • Remote Control - Take-over managed endpoints over a remote desktop connection and transfer files between the remote device and your management compute. See Remote Management of Windows and Mac OS Devices for more details.
        • File Transfer - Use the remote control tool to transfer files between the remote device and your management computer. See Remotely Manage Folders and Files on Windows Devices using Remote Control Tool for more details. 

        • Remote tools - Explore and manage files and folders on a remote device, view and manage currently running processes and services and remotely run command line commands and Power Shell scripts, on a managed Windows device. See the following sections for help on the respective task. See Remotely Browse Folders and Files on Windows Devices for more details.

        • Remotely Manage Folders and Files on Windows Devices
        • Manage Processes on Remote Windows Devices
        • Manage Services on remote Windows Devices
        • Use the command prompt on remote Windows Devices
        • Run Procedure - Execute script, patch and third-party application patch procedures on the device. See Apply Procedures to Windows Devices for more details.
          • Install or manage MSI Packages - Remotely install Comodo endpoint security software and third party Windows packages. See Remotely Install and Manage Packages on Windows Devices for more details.
          • Refresh Device Information – Contacts the device and updates system information. See Update Device Information for more details.
          • Reboot - Remotely restart the device. See Restart Selected Windows Devices for more details.
          • Export Security Configurations - Save the device's current CCS configuration as a profile. Exported profiles can be viewed under the Exported CCS Configurations tab. These can then be imported later as a Windows profile, potentially for deployment to other devices. See Import Windows Profiles for more details.
          • Delete Device - Removes the devices from Endpoint Manager. See Remove a Device for more details.

          • Change Owner – Change the user with whom the device is associated. You can also change the type of device to corporate or personal. See Change a Device's Owner and Change the Ownership Status of a Device for more details.

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