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IT Endpoint Manager

IT Endpoint Manager

Endpoint Manager Administrator Guide 6.43

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Devices And Device Groups > Manage Devices > Remotely Install And Manage Packages On Windows Devices
  • Introduction To Endpoint Manager
    • Key Concepts
    • Best Practices
    • Quick Start
    • Sign Up For An ITarian Account
    • Login Into The Admin Console
  • The Admin Console
  • The Dashboard
  • Devices And Device Groups
    • Manage Device Groups
      • Create Device Groups
      • Edit A Device Group
      • Assign Configuration Profiles To A Device Group
      • Remove A Device Group
      • Run Procedures On Customer Groups
    • Manage Devices
      • Add New Devices
      • Manage Windows Devices
        • View And Edit Device Name
        • View Summary Information
        • View Hardware Information
        • View Network Information
        • View Maintenance Windows Associated With Device
        • View And Manage Profiles Associated With A Device
        • View And Manage Applications Installed On A Device
        • View The Files On A Device
        • View Exported Configurations And Import Profiles
        • View MSI Files Installed On A Device Through Endpoint Manager
        • View And Manage Patches For Windows And 3rd Party Applications
        • View Antivirus Scan History
        • View And Manage Device Group Memberships
        • View Device Logs
      • Manage Mac OS Devices
        • View And Edit Mac OS Device Name
        • Summary Information Of Mac Device
        • View Installed Applications
        • View Quarantined Files
        • View And Manage Profiles Associated With A Device
        • View Mac OS Packages Installed On A Device Through Endpoint Manager
        • View And Manage Device Group Memberships
        • View Mac Device Logs
      • Manage Linux Devices
        • View And Edit Linux Device Name
        • Summary Information Of Linux Device
        • View Network Information Of A Linux Device
        • View And Manage Profiles Associated With A Linux Device
        • View Linux Packages Installed On A Device Through Endpoint Manager
        • View And Manage Device Group Memberships
      • Manage Android Devices
        • View And Edit Device Name
        • View Summary Information
        • Manage Installed Applications
        • View And Manage Profiles Associated With A Device
        • View Sneak Peek Pictures To Locate Lost Devices
        • View The Location Of The Device
        • View And Manage Device Group Memberships
      • Manage IOS Devices
        • View Summary Information Of An IOS Device
        • View And Edit Device Name Of An IOS Device
        • View Applications Installed On An IOS Device
        • View And Manage Profiles Associated With An IOS Device
        • View The Location Of An IOS Device
        • View And Manage Group Memberships Of An IOS Device
      • View User Information
      • Remove A Device
      • Remote Management Of Windows And Mac OS Devices
        • Transfer Items To / From The Remote Computer
      • Remotely Manage Folders And Files On Windows Devices
      • Manage Processes On Remote Windows Devices
      • Manage Services On Remote Windows Devices
      • Use The Command Prompt On Remote Windows Devices
      • Apply Procedures To Windows And Mac Devices
      • Remotely Install And Manage Packages On Windows Devices
      • Remotely Install Packages On Mac OS Devices
      • Remotely Install Packages On Linux Devices
      • Send Enrollment Link To IOS Devices
      • Install Apps On Android/iOS Devices
      • Generate An Alarm On Android Devices
      • Remotely Lock Mobile And Mac OS Devices
      • Wipe Selected Mobile And Mac Devices
      • Assign Configuration Profiles To Selected Devices
      • Set / Reset Screen Lock Password For Mobile Devices
      • Update Device Information
      • Send Text Messages To Mobile Devices
      • Restart Selected Windows Devices
      • Shutdown Windows Devices
      • Wake Offline Device
      • Change A Devices Owner
      • Change The Ownership Status Of A Device
      • Add Custom Notes And Tags On Devices
      • Generate Device List Report
    • Bulk Enrollment Of Devices
      • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
        • Enroll Windows Devices Via AD Group Policy
        • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
        • Enroll Windows Devices Using Auto Discovery And Deployment Tool
      • Enroll The Android And IOS Devices Of AD Users
    • Download And Install The Remote Control Tool
  • Users And User Groups
    • Manage Users
      • Create New User Accounts
        • Manually Add Users
        • Import Users From A CSV File
      • Enroll User Devices For Management
        • Enroll Android Devices
        • Enroll IOS Devices
        • Enroll Windows Endpoints
        • Enroll Mac OS Endpoints
        • Enroll Linux OS Endpoints
      • View User Details
        • Update The Details Of A User
      • Assign Configuration Profiles To User Devices
      • Remove A User
      • Generate New Password For A User
      • Reset Two Factor Authentication Token For A User
      • Run Procedures On User Devices
    • Manage User Groups
      • Create A New User Group
      • Edit A User Group
      • Assign Configuration Profiles To A User Group
      • Remove A User Group
      • Run Procedures On Group Devices
    • Configure Role Based Access Control For Users
      • Create A New Role
      • Manage Permissions And Users Assigned To A Role
      • Remove A Role
      • Manage Roles Assigned To A User
  • Configuration Templates
    • Create Configuration Profiles
      • Profiles For Android Devices
      • Profiles For IOS Devices
      • Profiles For Windows Devices
        • Create Windows Profiles
          • Associated Devices Settings
          • Remote Control Settings
          • Client Access Control
          • Client Proxy Settings
          • Communication Client Update Settings
          • Client UI Settings
          • Remote Tools Settings
          • Monitors
          • Procedure Settings
          • Patch Management Settings
          • Maintenance Window Settings
          • Global Proxy Settings
          • Communication Client Rebranding
          • Client Logging Settings
          • Antivirus Settings
          • Firewall Settings
          • HIPS Settings
          • File Rating Settings
          • Containment Settings
          • VirusScope Settings
          • Xcitium Verdict Cloud
          • Agent Discovery Settings
          • External Devices Control Settings
          • Miscellaneous Settings
          • Script Analysis Settings
          • Data Loss Prevention Settings
          • Xcitium Client Security Access Control
          • XCS Updates
          • Xcitium Client Security UI Settings
          • XCS Logging Settings
          • Thumbnails Settings
          • Performance Settings
          • Chat Settings
        • Import Windows Profiles
      • Profiles For Mac OS Devices
        • Create A Mac OS Profile
          • Antivirus Settings For Mac OS Profile
          • Certificate Settings For Mac OS Profile
          • Restrictions Settings For Mac OS Profile
          • VPN Settings For Mac OS Profile
          • Wi-Fi Settings For Mac OS Profile
          • Remote Control Settings For Mac OS Profile
          • External Device Control Settings For Mac OS Profile
          • Valkyrie Settings For MacOS Profile
          • Procedure Settings For Mac Profiles
          • Monitor Settings For Mac OS Profile
      • Profiles For Linux Devices
        • Create A Linux Profile
          • Antivirus Settings For Linux Profile
          • Communication Client And Comodo Client - Security Application Update Settings For Linux Profile
          • User Interface Settings For Linux Profile
          • Logging Settings For Linux Profile
          • Clients Access Control Settings For Linux Profile
          • Valkyrie Settings For Linux Profile
    • View And Manage Profiles
      • Export And Import Configuration Profiles
      • Clone A Profile
    • Edit Configuration Profiles
    • Manage Default Profiles
    • Manage Alerts
      • Create A New Alert
      • Edit / Delete An Alert
    • Manage Procedures
      • View And Manage Procedures
      • Create A Custom Procedure
      • Combine Procedures To Build Broader Procedures
      • Review / Approve / Decline New Procedures
      • Add A Procedure To A Profile / Procedure Schedules
      • Import / Export / Clone Procedures
      • Change Alert Settings
      • Apply Procedures To Devices
      • Edit / Delete Procedures
      • View Procedure Results
    • Manage Monitors
      • Create Monitors And Add Them To Profiles
        • Monitors For Windows Devices
        • Monitors For Mac OS Devices
      • View And Edit Monitors
    • Data Loss Prevention Rules
      • Create DLP Discovery Rules And Add Them To Profiles
      • View And Edit DLP Discovery Rules
      • Create DLP Monitoring Rules And Add Them To Profiles
      • View And Edit DLP Monitoring Rules
  • Security Systems
    • Security Dashboards
      • View Security Events By Time
      • View Security Events By Files
      • View Security Events By Device
    • View Contained Applications
    • Manage File Trust Ratings On Windows Devices
      • File Ratings Explained
    • View List Of Valkyrie Analyzed Files
    • Antivirus And File Rating Scans
      • Run Antivirus And/or File Rating Scans On Devices
      • Handle Malware On Scanned Devices
      • Update Virus Signature Database On Windows, Mac OS And Linux Devices
    • View And Manage Identified Malware
    • View And Manage Quarantined Items
    • View Android Threat History
    • View And Manage Autorun Items
    • View History Of External Device Connection Attempts
    • Data Loss Prevention Scans
      • DLP Logs
      • DLP Quarantined Files
  • Network Management
    • Create And Run Network Discovery Tasks
    • Manage Profiles For Network SNMP Devices
    • Manage Network Devices
      • Manage SNMP Devices
        • SNMP Device Details Interface
      • Discovered Devices
    • Manage Network Monitors
  • Application Store
    • IOS Apps
      • Add IOS Apps And Install Them On Devices
      • Manage IOS Apps
    • Android Apps
      • Add Android Apps And Install Them On Devices
      • Manage Android Apps
    • Windows Apps
      • Install Windows Apps On Devices
  • Applications
    • View Applications Installed On Android And IOS Devices
      • Blacklist And Whitelist Applications
    • Patch Management
      • Manage OS Patches On Windows Endpoints
      • Install 3rd Party Application Patches On Windows Endpoints
        • EM Supported 3rd Party Applications
    • View And Manage Applications Installed On Windows Devices
      • Uninstall A Windows Application From Selected Devices
      • Uninstall A Windows Application From All Devices
    • Vulnerability Management
  • License Management
    • Manage Your Licenses
    • Manage License Allocation
    • Bill Forecast
  • Configure Endpoint Manager
    • Email Notifications, Templates And Custom Variables
      • Configure Email Templates
      • Configure Email Notifications
      • Create And Manage Custom Variables
      • Create And Manage Registry Groups
      • Create And Manage COM Groups
      • Create And Manage File Groups
      • View And Manage Pattern Variables
      • View And Manage Keyword Groups
    • Endpoint Manager Portal Configuration
      • Import User Groups From LDAP
      • Configure Communication And Security Client Settings
        • Configure The EM Android Client
          • Configure Android Client General Settings
          • Configure Android Client Antivirus Settings
          • Add Google Cloud Messaging (GCM) Token
        • Add Apple Push Notification Certificate
        • Configure Windows Clients
          • Configure Communication Client Settings
          • Configure Client Security Settings
      • Manage Endpoint Manager Extensions
      • Configure Endpoint Manager Reports
      • Device Removal Settings
      • Account Security Settings
      • Set-up Administrators Time Zone And Language
      • Configure Audit Log Settings
    • Integrate Apple DEP With Endpoint Manager
      • Link Endpoint Manager With Apple DEP
      • Manage Apple DEP Devices
      • Manage Apple DEP Profiles
      • Configure Apple DEP Notifications
    • View Version And Support Information
  • Appendix 1a - Endpoint Manager Services - IP Nos, Host Names And Port Details - EU Customers
  • Appendix 1b - Endpoint Manager Services - IP Nos, Host Names And Port Details - US Customers
  • Appendix 2 – Endpoint Manager License Types
  • Appendix 3 - Pre-configured Profiles
  • About ITarian

Remotely Install and Manage Packages on Windows Devices


  • Click 'Devices' > 'Device List' > select a target device > Click 'Install or Updates Packages' button.

The device management screen lets you install/update Comodo applications and third-party packages on Windows endpoints. You have the following options:

  • Additional Comodo Packages - Install Comodo Client Security (CCS) and Comodo Client Endpoint Detection and Response (EDR).
  • Custom MSI/Packages - Install a package of your choice by specifying the URL of the package.
  • Update Additional Comodo Packages - Install the latest versions of CCS, EDR and/or the communication client.
  • Uninstall Additional Packages – Remove Comodo Client Security (CCS) from endpoints.

You can choose the following reboot options:

  • Force reboot after 5, 10, 15 or 30 minutes
  • Suppress the reboot entirely
  • Warn the end-user about the reboot and allow them to postpone it. You can also send a message to the end-user.


Install MSI / EM packages

  • Click 'Devices' > 'Device List'
  • Click the 'Device Management' tab in the top menu
  • Select a company or a group to view just their devices
Or
  • Select 'Show all' to view every device in EM
  • Select your target Windows devices using the check-boxes on the left
  • Click 'Install or Update Packages':




  • Alternatively, click on the name of the device > select 'Install or Manage Packages'.

The drop-down contains the following options:

  • Install Additional Comodo Packages
  • Update Additional Comodo Packages
    • Install Custom MSI / Packages
    • Uninstall Additional Packages 

    Tip: You can remotely install CCS on a Windows endpoint by clicking the shield icon next to the device name.

      Install Comodo packages

      • Click 'Install or Manage Packages'
      • Select 'Install Additional Comodo packages'

      Note

      • The packages must be enabled in 'Extensions Management' to appear in this screen.
      • Click 'Settings' > 'Portal Set-up' > 'Extensions Management' to enable or disable packages.
      • See 'Manage Endpoint Manager Extensions' if you wish to read more about extensions.




      When you deploy the Comodo Client Security agent to your endpoints a warning message appears, If you don’t have enough Comodo AEP seats indicating that the system will switch to postpaid for overuses.

      • Install Comodo Client - Security - Available for endpoints that do not have CCS installed. CCS is a complete endpoint security suite which features a powerful antivirus, enterprise class firewall, advanced host intrusion prevention and automatic containment of unknown files. You can configure which CCS components are installed by applying a configuration profile. 

        • You need to verify firewall requirements prior to installing Comodo Customer - Security.

        • Run the "Server Availability Check" script to ensure your endpoints are communicating properly with the cloud servers.

        • Note - The option to change the CCS version is only visible if enabled in portal settings. If not enabled then the 'Default version' is deployed.
      • Install Comodo Client EDR - Installs the Comodo Endpoint Detection and Response (EDR) client. EDR is a powerful event analysis tool that provides real-time monitoring and detection of malicious events on Windows endpoints.
      • Note - You must first have added EDR to your ITarian account. Click ‘Store’ in ITarian console to do so.

      You need to restart the endpoint to complete the agent installation. You have the following reboot options:

      • 'Force the reboot in...' - restart the end-point a certain period of time after installation. Choice of 5, 10, 15 or 30 minutes

      The following message will be displayed on the device:



      The device will be restarted automatically when the time period elapses.

      • 'Suppress the reboot' – Do not restart the machine after installation. CCS will only become fully functional after the device is restarted.
      • 'Warn about the reboot and let users postpone it' – Show an alert to the user which advises them that their computer needs to be restarted. You can enter a custom message which is shown to the user:




      Users can restart the endpoint immediately by clicking 'Reboot now', or postpone it by picking a time in the 'Remind me in' drop-down.


      Note: the CCS components which are active depends on the profile applied to the device. Components include firewall, antivirus, auto-containment, HIPS, Valkyrie and more.

      • Click 'Devices' > 'Device List' > click device name > 'Associated Profiles', to see the profiles active on a device.
      • Click 'Configuration Templates' > 'Profiles' to view and configure profiles
      • See View and Manage Profiles Associated with a Device, Assign Configuration Profile to Selected Devices, Assign Configuration Profiles to a User Devices, Assign Configuration Profile to a User Group and Assign Configuration Profiles to a Device Group for help with profiles.

       

      Update EM Packages

      • Select 'Update Additional Comodo packages' from the 'Install or Manage Packages' drop-down
      • The 'Update Additional Comodo packages' dialog lists all packages with available updates:




      • Update Communication Client - Only available for devices with an out-dated version of the communication client. As the name suggests, the communication client allows EM to send and receive updates to/from devices.
      • Update Comodo Client - Security - Install database and software updates for CCS on the device. Only available for endpoints with out-dated versions of CCS 
      • Note 1 - The option to choose CC and CCS versions will be available if configured in portal settings. If the option is not selected, then the default version configured in portal settings will be updated
      • Note 2 - Make sure to upgrade to a higher version. Deployment of a lower version than the existing client is not supported

      CCS requires the endpoint to be restarted in order for the installation to take effect. You have the following reboot options:

      • 'Force the reboot in...' - restart the end-point a certain period of time after installation. Choice of 5, 10, 15 or 30 minutes

      The following message will be displayed on the device:



      • 'Suppress the reboot' – Do not restart the machine after installation. CCS will only become fully functional after the device is restarted.
      • 'Warn about the reboot and let users postpone it' – Show an alert to the user which advises them that their computer needs to be restarted. You can enter a custom message which is shown to the user:



      Users can restart the endpoint immediately by clicking 'Reboot now', or postpone it by picking a time in the 'Remind me in' drop-down.


      Install third-party MSI packages

      • Choose 'Install Custom MSI/Packages' from the 'Install or Manage Packages' drop-down

      The 'Install Custom MSI/Packages' dialog will appear.
      • MSI/Package URL - enter the location of the installer. Make sure it is from a https site. For example, https://www.hass.de/files/nodes/story/45/npp.6.8.4.installer.msi
      • Application Command-line Properties - Enter any required installation switches (optional).
      • You need only enter the command here. E.g. /L or /quiet
      • Click the 'Read more' link to read more about command-line options.
      • Choose the reboot option you prefer:
      • 'Force the reboot in...' - restart the end-point a certain period of time after installation. Choice of 5, 10, 15 or 30 minutes

      The following message will be displayed on the device:



      The device will be restarted automatically when the time period elapses.

      • 'Suppress the reboot' - Do not restart the machine after installation. CCS will only become fully functional after the device is restarted.
      • 'Warn about the reboot and let users postpone it'- Show an alert to the user which advises them that their computer needs to be restarted. You can enter a custom message which is shown to the user:




      Users can restart the endpoint immediately by clicking 'Reboot now', or postpone it by picking a time in the 'Remind me in' drop-down.
      • Maintenance window status - Details of any maintenance windows in the device’s profile.
      • Total number of devices outside of maintenance window - The number of devices that are not part of a maintenance window. The installation can run on these devices.
      • Number of devices blocked by maintenance windows settings - The number of devices on which you cannot run the installation because the admin has blocked installs outside of maintenance window.
      • Number of devices warned by maintenance window settings – The number of devices that are part of a maintenance window and have warnings enabled. You can still install on these devices.
      • Skip devices warned by maintenance windows settings – A maintenance window is a time-slot reserved for running important tasks on target devices. Admins can enable a warning if somebody attempts an installation task outside of the window. This setting will skip those devices which have been added to a maintenance window with warnings enabled.
      • Click 'Install'.
      Uninstall Additional Packages
      • Click 'Install or Manage Packages' > 'Uninstall Additional Packages'

      There are two ways you can remove CCS from endpoints:

      • CCS MSI uninstaller (preferred) – Runs a wizard to remove the security client from the endpoint
      • CCS Removal tool – Downloads a special utility to force-remove the client

      You should only use the cleanup tool if you are not able to remove CCS with the MSI uninstaller.




      • Choose the reboot option you prefer:

      • 'Force the reboot in...' - restart the end-point a certain period of time after installation. Choice of 5, 10, 15 or 30 minutes

      The following message will appear on the device:


      The device will be restarted automatically when the time period elapses.

      • 'Suppress the reboot' - Do not restart the machine after installation. CCS will only become fully functional after the device is restarted.

      • 'Warn about the reboot and let users postpone it' - Show an alert to the user which advises them that their computer needs to be restarted. You can enter a custom message which is shown to the user:


      Users can restart the endpoint immediately by clicking 'Reboot now', or postpone it by picking a time in the 'Remind me in' drop-down.

      • Make your selection then click 'Uninstall': 

      • The target devices may need restarting to complete the removal.

      The uninstall is logged as an event in ‘Dashboard’ > ‘Audit Log’.

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