IT Endpoint Manager

Manage Roles Assigned to a User

• Click 'Users' > 'Role Management' > 'Users' tab

• The users tab lets you view the roles assigned to each user. A role governs a users permissions and access rights within ITSM.

• Note - you cannot assign or remove the 'Account Admin' role. This is automatically assigned to the person that created the ITarian account.

• ITarian customers - All staff created in ITarian will be available for selection in all roles, and for all companies. This lets you assign different roles to the same staff member for different companies.

• You can specify which companies a role can access in the role's 'Access scope':

• Click 'Users' > 'Role Management'

• Click the 'Roles' tab

• Click on a role name to open its details page

• Open the 'Access Scope' tab

• Enable or disable access to specific companies as required.

• Click 'Users' > 'Role Management'.

• Select the 'Users' tab.

The 'Users' interface lets you to:

• Add or remove roles assigned to a user

• Revert a user's role to the ITarian system default role

Manage roles assigned to a user

• Click on the name of a user whose roles you want to manage

• The interface will show all roles you can assign to the user

• Click 'Assign to Role' to delegate a new role to the user

• Click 'Remove from Role' to withdraw membership of a role from a user

Reset the roles to ITarian default

The following only applies to users added via the ITarian portal. It does not apply to users added via the Endpoint Manager interface.

• Click 'Users' > 'Role Management'

• Click the 'Users' tab.

• Select the user and click 'Reset to Default Role'. Use the filter option at top-right if you need to search for users.

• Click 'Confirm' to restore the user with ITarian default role.